Accessibility for People with Disabilities
€96.53
Tax included
This e-learning course raises awareness among staff in public-access buildings (ERP) about best practices for welcoming and supporting people with disabilities. In 20 minutes, you will discover the different types of disabilities, applicable regulations, and appropriate behaviors to ensure an inclusive, safe, and professional reception. Through animations and a final quiz, you will learn how to improve service quality for all users, especially people with disabilities.
👉 Target audience: staff in public-access facilities in contact with users
👉 Duration: 20 minutes
👉 Objective: understand disabilities and adopt an appropriate welcoming approach
👉 Intended for: anyone required to welcome people with disabilities
Description
♿ Welcoming People with Disabilities in Public-Access Buildings
Public-access establishments (ERP) are required to provide an accessible, safe, and appropriate welcome for everyone. This 20-minute e-learning course provides all the essential knowledge needed to understand different types of disabilities and adopt best support practices. General concepts, regulations, accessibility conditions, and expected behaviors are directly inspired by official training materials.
📘 Module content
📌 What you will learn
| Chapter | Content |
|---|---|
| Chapter 1 | Disability: general concepts and regulations |
| Chapter 2 | Adapting reception according to disability: physical, sensory, cognitive, psychological |
Video animations, 2D/3D illustrations, and photographs enrich the module. Non-graded tests and a final quiz help assess the learner’s knowledge.
🧭 Learning objectives
- Better understand different types of disabilities
- Understand accessibility regulations
- Adopt a professional approach adapted to each situation
- Ensure a safe, respectful, and inclusive welcome
- Improve service quality in public-access facilities
👥 Target audience
This module is intended for all staff in public-access facilities who interact with users and customers. Reception, administration, security, care, and front desk staff will learn how to adopt appropriate behaviors when dealing with people with disabilities.
📝 Delivery & materials
- Remote e-learning module
- Interactive animations, videos, practical exercises
- Final quiz with result analysis
- Downloadable summary document
❓ Frequently Asked Questions
You will immediately receive an email with all the information needed to access your training space. You can start learning right away.
You have access for 12 months, allowing you to complete the modules at your own pace.
A certificate of completion is issued once the course is completed.
Yes, the training is accessible on computer, tablet, and smartphone via all modern browsers.
Product Details
FL-ERP-00-NT-NM-B
Specific References
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