Administrative and Reception Employee
€789.00
Tax included
This training prepares for block BC01 of the RNCP 36803 certification “Administrative and Reception Employee”. It covers computer basics, Word 2019 and Excel 2019 through 36 modules, 223 interactive lessons and numerous demonstrations. You will learn to master the computer, secure your data, produce professional documents, organize information, create tables, charts and pivot tables, and automate certain tasks using macros.
👉 Audience : administrative employees, beginners, RNCP 36803 candidates, reception staff
👉 Duration : 115 hours
👉 Objective : master office tools and the BC01 IT environment
👉 Designed for : anyone wishing to perform reception and administrative duties
Description
💼 Preparation for block BC01 – Administrative and Reception Employee (RNCP 36803)
This 115-hour training covers all the competencies expected in block BC01 of the professional title “Administrative and Reception Employee”. It includes computer basics, Word 2019 and Excel 2019, divided into 36 modules and more than 220 interactive lessons to help you effectively master the office and IT environment.
📌 Overall training content :
- 🖥️ Computer basics – 36 modules, 90 lessons
- 📄 Word 2019 – 27 modules, 106 lessons
- 📊 Excel 2019 – 27 modules, 123 lessons
- 🎯 Printable exercises + interactive exercises
- 📚 Downloadable resources
🖥️ Computer Basics (36 modules)
This module teaches you how to master your computer, use the mouse, manage folders and files, secure your data and understand the Windows environment. It lays the foundations needed to confidently work with digital tools on a daily basis.
📌 Skills developed :
| Topic | Content |
|---|---|
| First steps in computing | Hardware, keyboard, mouse, windows, icons, folders, files. |
| IT security | Viruses, spyware, phishing, passwords, best practices. |
| Collaborative work | Email, cloud, videoconferencing, shared tools, project management. |
📄 Complete mastery of Word 2019
Through 27 modules and 106 lessons, this module teaches you how to create professional documents, use styles, manage images, perform mail merge and design forms. You will develop full mastery of formatting and document presentation.
📌 What you will learn :
| Function | Details |
|---|---|
| Formatting & layout | Paragraphs, tabs, tables, borders, sections, headers, pagination. |
| Images & objects | Cropping, wrapping, SmartArt, charts, text boxes. |
| Long documents | Table of contents, index, references, footnotes. |
| Mail merge | Fields, merging, conditional rules, source management. |
| Forms | Controls, protection, distribution, customization. |
📊 Complete mastery of Excel 2019
With 27 modules and 123 lessons, Excel 2019 teaches you how to manage data, create formulas, use advanced functions, build pivot tables and automate certain tasks using macros. You will improve efficiency in analyzing and presenting numerical data.
📌 Excel skills developed :
| Skill | Details |
|---|---|
| Common & advanced functions | IF, SUMIF, COUNTIF, VLOOKUP, statistical, logical and conditional functions. |
| Formatting & tables | Charts, pivot tables, filtering, sorting, lists. |
| Data & automation | Import/export, consolidation, validation, macros, solver, scenarios. |
❓ Frequently Asked Questions
You immediately receive your login details and can access the online modules (HTML5 / SCORM).
Yes, it works on computer, tablet and smartphone.
Yes, it covers all the competencies expected in block BC01 of the RNCP 36803 certification.
Yes, a certificate is issued at the end of the module.
You can choose between two payment methods to access the training :
- One-time payment : you pay the full training at the time of purchase and receive immediate access valid for 12 months.
- Payment in 12 installments : you pay for your training in 12 monthly payments. After the 12 months, your subscription switches to automatic monthly renewal, which you can cancel freely if you do not wish to extend access.
In both cases, you immediately access the entire training.
The Premium version offers personalized support to help you progress faster and answer all your questions. This option includes :
- A chat with a tutor available during office hours to answer your technical and pedagogical questions.
- Email assistance outside office hours and working days: your tutor responds at the earliest availability.
- Personalized support in case of difficulty understanding, need for additional explanation or blockage in a module.
The Premium version is ideal if you want to learn with human support, be guided step by step and obtain quick and reliable answers.
Product Details
RNCP-36803-OT-OM-OFP-F
Specific References
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