Conflict Management
€289.00
Tax included
This comprehensive training course helps you understand, prevent, and effectively resolve workplace conflicts. Through 9 progressive modules, you will identify sources of tension, develop constructive communication, learn how to defuse difficult situations, strengthen your interpersonal intelligence, support teams as a mediator, and create a sustainable collaborative environment. A dedicated stress management module also helps you better handle emotions in a professional context.
👉 Audience : managers, HR professionals, team leaders, employees
👉 Duration : 9h00
👉 Objective : master conflict management and improve the work environment
👉 Intended for : anyone wishing to strengthen their interpersonal skills
Description
🔥 Understand and master workplace conflicts
This 9-hour training course provides a comprehensive and practical approach to conflict management. It enables you to identify tensions, understand their origins, adopt the right communication strategies, and maintain a healthy relational environment. The program is structured into 9 progressive modules.
🧩 Module 1 — Conflict management within a company
A core module to understand conflict mechanisms, their evolution, and the attitudes required to deal with them effectively.
📌 Detailed content :
| Topic | Content |
|---|---|
| What is a conflict? | Definition, nature, and mechanisms |
| Types of conflicts | Latent, open, interpersonal, intergroup conflicts |
| Power and organization | Sources of power, group dynamics, internal tensions |
| Communication | Essential rules, tension management, negotiation |
🧭 Module 2 — Understanding conflict
This module explores sources, risks, stages of conflict, and the factors that can escalate tensions.
📌 What you will understand :
| Topic | Details |
|---|---|
| Sources of conflict | Organization, perception, communication, roles |
| Conflict mechanics and stages | Disagreement → tension → crisis → resolution |
| Aggravating factors | Stress, cognitive biases, emotional load |
🤝 Module 3 — Developing interpersonal intelligence
An essential module to communicate effectively, assert yourself with tact, and move beyond dysfunctional relational patterns.
📌 Skills developed :
| Skill | Application |
|---|---|
| Active listening | Better understand others and defuse tensions |
| Constructive assertiveness | Say no, set boundaries, adopt a mature attitude |
| Emotional management | Control reactions and avoid relational traps |
🔥 Module 4 — Resolving open conflicts
A complete methodology to approach, prepare, and defuse established conflicts.
💡 Module 5 — Adopting a constructive attitude
Work on conflict management styles (Thomas-Kilmann model), non-violent communication, handling objections, and letting go.
⚖️ Module 6 — Managing conflict as a mediator
For third parties: mediation, posture, key qualities, and an 8-step process.
🌱 Module 7 — Building a collaborative environment
Values, relational charters, clear roles, and prevention of tensions.
🌀 Module 8 — Opening new perspectives
Understanding power dynamics and modern approaches to conflict management (self-managed organizations).
💆 Module 9 — Stress management
A comprehensive module of nearly 4 hours on stress, its causes, manifestations, and tools to restore a calm environment.
📌 Tools covered :
- Mindfulness
- EFT (Emotional Freedom Technique)
- Guided breathing
- Letting go
- Better emotional management in difficult situations
❓ Frequently Asked Questions
You immediately receive an email with your access details to the platform. You can start right away and progress at your own pace.
You have full access for 12 months, renewable upon request.
Yes, the training is accessible on computer, tablet, and smartphone 24/7.
At the end of the program, you receive a certificate of completion validating your acquired skills.
You can choose between two payment methods to access the course:
- One-time payment : you pay the full amount at purchase and benefit from immediate access valid for 12 months.
- 12 monthly payments : you pay in 12 monthly installments. After that, your subscription switches to automatic monthly renewal, which you can cancel at any time.
In both cases, you get immediate access to the entire course.
Product Details
FL-GC-00-NT-OM-B
Specific References
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